What Is the Disciplinary Process and When Should This Be Used?

What Is the Disciplinary Process and When Should This Be Used?


When an employer is having troubles with an employee, it can be hard to know what to do. It is vital to follow the correct course of action to resolve situations that could be damaging to a business. The best way to do this is to have a disciplinary process that can be followed in the event of an incident that requires corrective action.

The disciplinary process is a procedure set by an employer which provides guidance throughout a disciplinary situation. The process should set out:

  • The rules of the procedure regarding confidentiality, investigation and suspension.
  • The circumstances in which it should be applied.
  • The procedure for special cases such as where trade unions are involved, or a criminal offence has occurred.
  • What the company considers to be gross misconduct or gross negligence
  • The review process for improving performance
  • The disciplinary procedure itself


Ideally, as an employer, you should consider if the issues presented can be resolved informally. If this is not sufficient to resolve the issue, the employee should be invited to a formal disciplinary meeting. At the meeting, the company will explain the complaint and present their evidence, then the employee will have the chance to present their own evidence and explain themselves. Following the meeting, the employee should be informed of the outcome as soon as possible and given the opportunity to appeal against any formal disciplinary action taken.

The disciplinary process is there to support a positive outcome from issues that can arise from time to time. If you are unsure of when to apply your disciplinary policy, then you should always seek advice.

For a review of your disciplinary process or for help drafting one, call us on 0844 8797286.

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Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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