What Do I Do When an Employee Simply Isn

What Do I Do When an Employee Simply Isn't Capable of Doing the Job They Are Paid For 

For any number of reasons, businesses can end up with an employee in a role who simply isn’t able to perform their duties. Be this a poor recruitment process, an ambiguous job description, or just bad luck, as an employer you will need to deal with this. 

First try to find out why the employee lacks the capability to perform their job. Do they have insufficient training? Do they lack experience or education? Are they just not suited to the role? Finding out why the employee can’t perform their role properly will make the next steps clearer. 

Try to find ways to solve the issue. If the employee lacks training, they could be enrolled on a course. If they lack experience, perhaps they could be buddied up with a more experienced employee in a similar role to learn from them. In some cases, it isn’t practical to find a solution, such as when an employee is underperforming due to a lack of willingness to work, and it may be an appropriate time to begin the disciplinary process and implement an improvement. 

If, after following the disciplinary process, an improvement is not seen, the employee may need to be dismissed on grounds of capability. 

For more information on managing employees, or to book a Free Review, call on 0844 8797286. 

Back to News


Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

10 Associates

Why would anybody NOT have Sarah working 'alongside' their business?

I've known Sarah for many years and she's always been there for me and the business when her wealth of knowledge has been called upon.

We have used Sarah and her team to handle our contracts, handbook and Health & Safety and they are readily available on the telephone when needed or on site at our premises.

Highly recommended.

10 Associates

Facebook Posts

Latest Tweets

Latest News

The Good Work Plan was a review conducted by Matthew Taylor for the Government which was reviewed in 2018 so that workers rights in the UK would...

Read more >