My Covid-19 experience by Kizzie Robbins

Having never even heard of the term ‘furlough’ before, realisation started to set in at the possibilities my new career could be coming to an end. As having only started my journey with Quest 6 weeks prior to the lockdown, uncertainty and fear was present, questions started to arise: Would I still have a job? How will I retain the knowledge I’ve picked up in my early weeks with Quest? Will I still be part of the team when things go back to normal?

These are questions I suppose all ‘furloughed’ employees ask themselves within these unprecedented times. Personally and professionally, there is constant ambiguity and insecurity. Luckily, for myself, the questions I asked myself on the 23rd March have been answered due to the amazing support system I have around me.

Sarah has been brilliant within this time, although she has been incredibly busy, going above and beyond for Quest’s clients. She has always been readily available to answer any concerns I have and provide guidance around my home studies to ensure I come back to the office a stronger, more confident advisor. Helen and Aidan have both reached out to me offering support with my studies and assuring me they’re both their to help regardless of their busy schedules. Amy has created team quizzes in her own time to ensure that on a Friday afternoon the team can catch up on a social level, ensuring that the team bond is kept throughout these distant times.

Within my personal situation, I am also lucky to have amazing an amazing family, group of friends and boyfriend who have reassured and kept me positive throughout the past few weeks.

Although it is easy in my situation, so early on in my HR career to see ‘furloughed’ as a negative. I believe it has made me extremely appreciative for what I have… Time to work on my CIPD which will in turn make a stronger advisor, a better understanding of what is important (friends, family and health) and  the importance of WORK. All these realisations I believe will make me a better employee, friend and individual when this all comes to an end.

I am incredibly eager to resume my career in HR and get back into work. I’m incredibly thankful for the people I have around me at this time and would like to offer my support to anyone who is struggling with the prospect of furlough. My messages are always open to chat. 

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Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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