My Covid-19 experience by Amy Sharpe

For me, the coronavirus epidemic came at the worst time for my family, not that there would have ever been a good time!

Just two weeks before the country got put into lockdown my Grandad became very poorly after having a stroke – and I know I won’t be the only one with family members in the same position as unfortunately the world doesn’t stop for anyone. As the virus continued to spread, it became harder to be able to visit him in hospital This was very difficult as we knew he was suffering and he wanted his loved ones around him but during this time my Mum had started coughing, and therefore meant that we all were having to self-isolate at home. I wanted to take this opportunity to thank the wonderful NHS Staff who are all doing amazing at giving care to our loved ones in these hard times. The nurses were very reassuring and called us every day with updates and kept us in the loop with all of the treatments and for that I want to say a huge thank you!!

As an Administrator at Quest I wasn't sure how possible it would be for me to work from home as I directly support the Consultants but we found a way to make this work. Within a few days of the announcement of the lockdown we were inundated with support calls and so this generated a large volume of work for me as to help clients get ready for furloughing we had to issue written variances to over 300 employees in a couple of days. We then had to ensure these were electronically signed and uploaded to the HR software so that they were kept for the required 5 years. 

It does seem now we are in the extended period for lockdown that our clients have had the reassurance and support they need from us and so business feels like we are back to normal, whatever the new normal for us all is right now.

To help us stay connected as a team I ran our first Quest Quiz on Friday afternoon and it was great just to have some time together on video keeping each others spirits up and having some fun together. We have been creative in keeping in contact so we don't feel too isolated working at home and it seems to be working well. I will look forward to our next Friday team event to see what activity we have in store!

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Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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