HR Packages

Our packages are bespoke to you and your business to give you exactly the services you want and need to support your business, with flexibility to add in extras as you may need them we leave you firmly in control. Our service contracts are all 12 month packages, we don't believe in tying you in for lengthy periods as we understand that businesses change and so do your needs.

Option

Services Included

Documents & Compliance

  • Contracts of Employment

 

  • Offer Letter

 

  • Company Handbook

 

  • Sub-Contractor Agreements

 

  • Self Employed Worker Agreements

Document Updates

  • Automatic update of all documents as legislation changes.

 

  • Addition of new policies either at the request of the business or due to legislation changes.

HR Administration

Our HR Administration service ensures that the time consuming aspects of managing your employee records are handled by an expert so your employee records remain fully updated and have a clear audit trail where needed - essential in the event of any dispute.

You must subscribe to our HR Software service to benefit from this service as this allows us to access, update and maintain employee records on your behalf.

We will ensure that:

  • New Starters have an Offer Letter and Contract issued directly from us on your behalf through our electronic signature system meaning you get a much faster acceptance.
  • Issue of forms such as medical questionnaires which are reviewed by our experts and any issues reported to your Managers.
  • Confirmation of changes to employment such as probationary period passes or extensions, changes to salary or roles etc...
  • Audit on a quarterly basis of your HR software system to track which employees have read and acknowledged the policies or notices required and this is fedback to your Managers to ensure time is allocated for this.

Telephone & Email Support

Access to telephone and email advice as needed to address to day to day issues that may arise within your business. 

This provides you with the help needed for any reactive issues in your business which could include sickness, performance issues, conduct issues, cut backs and redundancies etc....

Should our advice require you to issue any letters or documents then these are provided as part of this service. Should you have also subscribed to our HR Administration service then any documentation would be issued directly to your employees on your behalf.

There is unlimited access to this service within our reasonable use policy.

  • Contact your Consultant by telephone for any urgent or complex advice or guidance needed with a same day response.
  • Email any non-urgent queries for a response within 1 working day.

HR Software

Provision and set up of our user-friendly HR Software.

Enhanced Support

Enhanced Support offers a more comprehensive level of guidance and advice relating to all employment and performance matters within your business. This support may be provided remotely or on site.

This level of support is a step up from the Telephone Advice Line where you will receive advice and guidance but handle the issues yourself. With this level of service you may choose for us to deal with the issues for you or be present to support you in meetings. Also this service gives you access to our expertise for the more proactive or planned HR tasks within your business.

The range of topics included in this service covers (but may not be limited to):

  • Handling disciplinary investigations
  • Attending or running disciplinary hearing
  • Attending or running disciplinary appeal hearings
  • Handling grievance investigations
  • Attending or running grievance hearings
  • Attending or running grievance appeal hearings
  • Documenting job descriptions
  • Drafting interview questions or selection criteria as part of your recruitment process
  • Sifting / shortlisting of CVs as a result of a recruitment advertising campaign
  • Conducting telephone interviews as part of your recruitment process
  • Attending or running face to face interviews as part of your recruitment process
  • Issuing rejection letters or feedback as a result of interviews as part of your recruitment process
  • Reviewing of any documentation in relation to TUPE transfers
  • Conducting or attendance of any consultations in relation to TUPE transfers
  • Conducting or attendance of redundancy consultations
  • Assistance provided to employees as a result of redundancy, such as CV writing workshops or interview skills workshops
  • Conducting or attending absence reviews for sickness or any other forms of absence
  • Conducting or attending welfare meetings as a result of long term absence
  • Conducting or attendance of exit interviews

Workshops

Provision of places for your Managers at our Skills workshops. These may be run in house or by attending our mixed sessions at our offices. See our Workshops page for more details.

Newsletters / Bulletins

Receive information relevant to your industry to help keep you informed of any relevant changes.

Strategy

Our strategy services provide businesses with the processes and systems to be able to build effective teams.

For information on our services or pricing please call on 0844 8797286 us to arrange your free review so we can establish your needs more clearly.

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Testimonials

Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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