How to change Culture

How to change Culture


I have seen time and time again, great businesses that have failed because they have allowed a poor culture to take hold and it has destroyed what could have been an amazingly successful organisation.

So how do businesses get this so wrong and end up with a bad culture that drives away great staff and customers?

If I consider some examples where I have witnessed this first hand, then these may be some of the warning signs.

No vision

Where business owners have failed to define their vision and relay this to their workforce then employees have become frustrated as they don’t understand the bigger picture of where the company is heading or how they fit into this. Ultimately over time the great employees leave as they want opportunity that they perhaps cannot clearly see where they are.

Lack of Management

In smaller businesses, I often see great people promoted into Management roles but with no training and support on how to be a great Manager. The skills are very different from being a great Technician (they were great at the job they were doing) and so if these are not nurtured and taught then you have weak Managers that are not able to deal with the issues which may crop up in your business. These issues then fester, or worse – employees see that nothing is done about poor performers or concerns they raise.


Saying Thank you is one of the most under rated ways to motivate your teams. People love being recognised for doing a great job, yet many business owners spend their time dealing with the problem employees rather than showing the employees that are loyal and hardworking their gratitude. This doesn’t have to be expensive gestures, bonuses or formal rewards but openly recognising great performance helps build a great culture.


When the rot has set in then I always consider a poor culture to be like a giant oil tanker, it takes some planning and deliberate action to turn this around and that turnaround takes time.


If you are worried that the culture and atmosphere in your company is not where you would like it to be then contact us to book our People Plan Audit which will give you the action plan to turn this around.


For more information on this service, call on 0844 8797286.

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Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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