We have been working hard to help our clients and other local businesses make sense of the guidance and advice to help them navigate their business and staff through the current pandemic.

Here are a range of resources to help support your business through these challenging times.

We are happy to offer free telephone / email support for any business that would like further guidance and so please contact us on 0844 8797286 or sarah@questconsultingservices.co.uk 


Employees Working From Home

It is recommended, where possible, to allow employees to work from home and so to ensure there is consistency with how you manage this we have put together a policy which is aimed more around a short term change to home working rather than a longer term arrangement. In addition, you remain responsible for your employees safety whilst working from home and so we have provided a risk assessment which an employee can complete themselves and email to you for review.

Emergency Home Working Policy

Working from home Risk Assessment which can be completed by your employee and returned to you for review.

IOSH Guide for Managing Home Working gives some additional safety information to consider whilst you have employees at home.

Quest Guide to protecting Home Workers has been written as an overview to help you consider how to best support the safety and wellbeing of your home workers during this time.


The current guidance allows that you can still commence redundancy consultations and make redundancies whilst employees are on furlough. The redundancy process remains unchanged and you should refer to the Redundancy Policy your Company should have in place to ensure you are following the procedures set out correctly.

What is the redundancy process?

In basic terms you should:

- Consider the roles you may wish to make redundant and be clear on the reasons why this role has been selected.

- Consider the 'pool' for redundancy, you can choose how wide this is. This would for example include all doing the same role if you have selected that role as at risk.

- Notify the individuals who are at risk of redundancy.

- Consult with those at risk, either individually or collectively. The consultation period will depend on the number of redundancies you make.

- Apply any selection criteria you have decided where applicable.

- Confirm redundancies, suitable alternative roles or confirm employees are no longer at risk.

What do I have to pay?

If you make someone redundant you have to consider the following:

- Notice pay, you must serve their contractual or statutory notice (whichever is the greater) and this is paid at full pay. You can either pay in lieu of notice and the employment end immediately or you can leave the Individual employed during their notice - either working or on furlough.

- Accrued holidays - you must either ensure an employee takes their accrued holidays during their notice period or you would pay in lieu in their final pay for any holidays accrued but not taken.

- Redundancy Pay - your Redundancy Policy will set out if you only offer statutory redundancy pay or enhanced redundancy pay. Statutory redundancy applies for individuals with more than 2 complete years service and is paid tax free.

What if I can't afford to pay the redundancy pay?

There are option dependent on whether the Company is insolvent or not.

If your Company is insolvent then employees can apply directly to the Redundancy Payment Service.

If you are solvent but cannot currently afford the payments then you can directly apply to the Redundancy Payment Service. In this case the only payment you can apply to be covered is Statutory Redundancy Pay and you will be required to agree a repayment plan to repay the amounts paid under the service.

You could also see if your employees are willing to allow you to pay their redundancy pay in installments (perhaps not over too long a period) and if so you should make this agreement in writing with them and ensure you make the agreed repayments to them on time.

Here is information on the Redundancy Payment Service.

We would always recommend, if you are unsure about the process, who should be in a pool or how to make selections that you seek professional advice. You can contact us on 0844 8797286 for free initial advice on redundancies.

National Lockdown from 5th November

During this period of National Lockdown there is new guidance to follow until we revert to the tiered system previously announced. Please check here for any relevant resources and updates.

Guidance from 5th November (published 31st October)

When should an employee be shielding (published 31st October)

Back to HR


Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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