Grievances and Disputes

A happy workforce is a productive workforce. At Quest we can help you develop the practices, procedures and tools that support a positive, supportive and open culture in which problems, complaints or concerns are dealt with quickly and simply.

But even the best organisations can sometimes hit a problem. Should an employee feel that a complaint has not been fairly or fully dealt with, following a formal grievance procedure will help protect your business, your reputation and, of course, your staff.

The ACAS Code of Practice guidelines map out a flexible procedure that aims to resolve grievance issues without recourse to tribunals. In addition, we can help design, implement and manage your grievance procedure, protecting your business and keeping staff relationships as healthy as possible.

Where necessary we can also help with mediation and act on your behalf at tribunal procedures.


To prevent a dispute before it arises – or for help if it’s already happened – call Quest today on 0844 879 7286.

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Dragonfly Grounds Care Ltd

You are all doing a fantastic job guys and I just want to let you all know we would be in a real panic had it not been for the support and advice you have given us so far. I really don't know if we would have been in business at the end of this. But with your exceptional effort I feel much more confident that we can ride this storm and come out the other end. The decision we made as a business to procure your services has paid massive dividends.

Thank you from all at Dragonfly.

Dragonfly Grounds Care Ltd

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

Off Limits Corporate Events

Sarah has transformed our HR and has introduced systems that have taken lots of hassle away from staffing issues within our company.

We have worked with Sarah and her team for 5 years and in this time our business has grown considerably. With telephone support available for all our Managers as they need it plus Sarah and her team proactively keeping us updated on changes in legislation we are reassured that we are in safe hands.

The HR software that Quest implemented also helps us keep on top of the routine aspects of HR such as holiday bookings, recording absence, holding personnel records which then allows Sarah and her team easy access to give us relevant advice.

Our Managers have also benefited from workshops run by Sarah to help develop their skills on handling issues such as disciplinary, appraisals, recruitment etc….

The support of Quest is invaluable and provides a much more cost effective solution than employing a HR Manager in house.

Off Limits Corporate Events

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