How Much Should an Employee Be Able to Lift?

How Much Should an Employee Be Able to Lift?

How Much Should an Employee Be Able to Lift? Quite often, we come across disputes between employers and employees as to how heavy a load people should be able to lift. Perhaps an employee thinks an object is too heavy, but their manager disagrees. Unfortunately, the situation isn’t so black and white as ‘all employees should be able to lift Xkg’. We asked our Health & Safety consultant to fill in the blanks.  In terms of the law, there is no defined maximum weight...

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What Should You Do to Get a New Employee Started?

What Should You Do to Get a New Employee Started?

What Should You Do to Get a New Employee Started? When a new employee starts in your business, it’s important to get them up to speed as quickly as possible so they can begin doing their job productively and safely. However, if you don’t have a proper induction process set up, it can be easy to miss a few things which can lead to dangerous problems further down the line. Luckily, our Health & Safety consultant Steve can cover the basics of what should be included in a quality Health...

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What Do I Do When an Employee Simply Isn't Capable of Doing the Job They Are Paid For

What Do I Do When an Employee Simply Isn't Capable of Doing the Job They Are Paid For

What Do I Do When an Employee Simply Isn't Capable of Doing the Job They Are Paid For  For any number of reasons, businesses can end up with an employee in a role who simply isn’t able to perform their duties. Be this a poor recruitment process, an ambiguous job description, or just bad luck, as an employer you will need to deal with this.  First try to find out why the employee lacks the capability to perform their job. Do they have insufficient training? Do...

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What is the difference between minimum wage and the living wage?

What is the difference between minimum wage and the living wage?

What is the difference between minimum wage and the living wage?  The National Minimum Wage was introduced in the UK in 1999 and established an absolute minimum that workers could be payed for their work, dependant on their age. Initially, the wage was £3.60 per hour for workers over 21 and £3.00 hour for workers between 18 and 21. This is a long way from where we are now, however, because, as of April 2018, the National Minimum Wage is now £7.38 for those...

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What information can I ask for on an application form?

What information can I ask for on an application form?

What information can I ask for on an application form?  When  advertising  for  a  vacancy  within  your  business,  you’re  naturally  going  to  want  to  gather  as  much  information  as  possible  about  your  applicants;  you  need  to  know  who’s  applying  so  you  can  make  an  informed  choice. ...

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Who is responsible for my health and safety on a commercial/industrial/construction site?

Who is responsible for my health and safety on a commercial/industrial/construction site?

Who is responsible for my health and safety on a commercial/industrial/construction site? Commercial  and  industrials  sites  could  often  have  several  different  companies  from  several  different  trades  on  site  at  any  one  time.   At  Quest,  we  are  often  asked  who  is  responsible  for  safety  out  of  the ...

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I need to take on my first staff member but don’t know where to start

I need to take on my first staff member but don’t know where to start

I need to take on my first staff member but don’t know where to start  Growing  your  business  means  you  have  too  much  work  to  take  on  yourself,  so  it’s  finally  time  to  take  on  your  first  staff  member.    But where  do  you  start?  Let us  give  you  a  few  tips.   First, ...

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I have an employee with a negative attitude but they are otherwise great at their job, how do I address this?

I have an employee with a negative attitude but they are otherwise great at their job, how do I address this?

I have an employee with a negative attitude but they are otherwise great at their job, how do I address this?  An employee with a negative attitude can quickly have a negative effect on the whole business, even if they perform their duties as they should. As an employer, if your team is having difficulty with a negative colleague, your first duty is to provide a safe and happy environment to work in, therefore the negative employee must be addressed and managed.  To begin with, you...

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How often do you need to review your H&S documents?

How often do you need to review your H&S documents?

How often do you need to review your H&S documents?  Having up-to-date documents is vital to keeping up with ever-changing Health & Safety law and remaining compliant. However, re-drafting risk assessments every week will take up a lot of your time, so how often should you review your documents? Let our Health & Safety consultant Steve fill you in:  You should review your Health & Safety policy at least once a year, or when there is a change in legislation that is relevant...

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I have an employee that isn't pulling their weight, how can I dismiss them?

I have an employee that isn't pulling their weight, how can I dismiss them?

I have an employee that isn't pulling their weight, how can I dismiss them?  An employee who doesn’t pull their weight can create something of a domino effect. In not doing their work, their colleagues have to take up the slack, meaning that they don’t get as much of their own work done. This means the department underperforms which can have an effect on the entire company. It is important to identify employees who aren’t pulling their weight and manage them before...

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How Do I Tackle an Employee That Has a Poor Standard of Dress and Personal Hygiene?

How Do I Tackle an Employee That Has a Poor Standard of Dress and Personal Hygiene?

How Do I Tackle an Employee That Has a Poor Standard of Dress and Personal Hygiene?  As an employer or manager, you will have to tackle things such as poor performance at work, frequent absences, staff disagreements and breaches of contract. However, one thing that doesn’t immediately spring to mind but you may have to manage is the hygiene and dress standards of your employees. Although not immediately as obvious as a feud between staff members, an employee...

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I Have Subcontractors Working for Me, who is Responsible for Their Health & Safety?

I Have Subcontractors Working for Me, who is Responsible for Their Health & Safety?

I Have Subcontractors Working for Me, who is Responsible for Their Health & Safety?  As an employer, you have a responsibility to look after your employees’ Health & Safety. But what about when you’re using a subcontractor? They aren’t your employee, but they are doing work for you? Should you be responsible for their Health & Safety? Our H&S expert clears up the confusion.  Under Health & Safety law, both you and the subcontractor...

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If the Landlord Does Fire Drills, Will They Take Care of Everything Else?

If the Landlord Does Fire Drills, Will They Take Care of Everything Else?

If the Landlord Does Fire Drills, Will They Take Care of Everything Else?   According to the Fire Safety Order of 2005, the responsibility of providing and maintaining fire safety precautions lies with a designated ‘responsible person’. Who acts as the responsible person is highly dependant on the context of the workplace. Read on to find out more. Where employees operate in premises owned by the business, identifying a responsible person is relatively simple; it will most likely...

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What are the statutory holiday entitlements for employees?

What are the statutory holiday entitlements for employees?

As a rule, all full time workers are entitled to a minimum of 28 days’ payed holiday per year, which equates roughly to five and a half weeks’ holiday. Eight of these days are the eight nationally recognised public holidays, the remaining twenty can be taken over the course of the year at the employee’s discretion providing the employer approves them. In the case of a part time employee, their entitlement is calculated according to their working hours. For example, if a company’s...

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How Many Fire Extinguishers Should I Have and What Types?

How Many Fire Extinguishers Should I Have and What Types?

How Many Fire Extinguishers Should I Have and What Types? As a general rule, it is advised that you have at least one water-based fire extinguisher per 2000 square feet per floor. In addition to this, because most workplaces now have electrical equipment which cannot be extinguished with water-based extinguishers if it catches fire, you should also pair each water-based extinguisher with a CO2 one. Powder extinguishers used to be the go-to fire extinguisher for many businesses as they are suitable...

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What’s the Difference Between a Contract and Written Statement of Employment?

What’s the Difference Between a Contract and Written Statement of Employment?

What’s the Difference Between a Contract and Written Statement of Employment? By law, written statements setting out the terms and conditions of employment must be issued to all employees in the UK within 2 months of them beginning their employment. This can include, among other things, the names of the employee and employer, the employee’s start date, the employee’s job title and location, working hours, rate of pay and holiday entitlement. However, this does not necessarily form...

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I’ve been asked for risk assessments and a method statement by a client. Why?

I’ve been asked for risk assessments and a method statement by a client. Why?

I’ve been asked for risk assessments and a method statement by a client. Why? On occasion, a client may ask to see your risk assessments or method statements as a way of assessing how safe you are when carrying out your work. It is in a clients’ interests to protect the premises on which you are working, as well as their own staff and business. If the safety of other staff is dependant on how you carry out your work on-site, it is understandable that a client would want to know exactly...

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I Have an Employee That Takes a Lot of Odd Days Off Sick. How Can I Manage This?

I Have an Employee That Takes a Lot of Odd Days Off Sick. How Can I Manage This?

I Have an Employee That Takes a Lot of Odd Days Off Sick. How Can I Manage This? All employees are entitled to Statutory Sick Pay (SSP) when they are too ill to work. However, when an employee takes frequent short spells of sick leave, they can cause much more disruption than an employee on long term sick leave. But how do you identify where this is happening and manage it as an employer? The best way to identify where frequent absences are occurring is to use the Bradford Scoring system, which...

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I’m already GasSafe/NICEIC (etc.) registered. I know what I’m doing. Why do I need risk assessments?

I’m already GasSafe/NICEIC (etc.) registered. I know what I’m doing. Why do I need risk assessments?

I’m already GasSafe/NICEIC (etc.) registered. I know what I’m doing. Why do I need risk assessments? For those who are already accredited or registered with an accrediting body, it can feel as though they’ve already done their part to prove their competence, so why should they bother with risk assessments? Put simply: it’s the law! Strictly speaking, it’s only the law for businesses that employ 5 or more people, but risk assessments should always be performed...

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What is Statutory Sick Pay and Do I Have to Pay It?

What is Statutory Sick Pay and Do I Have to Pay It?

What is Statutory Sick Pay and Do I Have to Pay it? All UK employees are entitled to Statutory Sick Pay (SSP) when they are ill, provided they meet the eligibility requirements. To receive SSP, an employee must: Have a contract of employment that they have done some work under Been off sick for 4 or more consecutive days Earn at least £113 per week Have given their employer the correct notice (usually set by the employer or, if not, defaults to 7 days) Provide proof of their illness,...

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I Have an Employee That Has Been Called for Jury Duty, What Do I Do?

I Have an Employee That Has Been Called for Jury Duty, What Do I Do?

I Have an Employee That Has Been Called for Jury Duty, What Do I Do? When an employee is called for jury duty, you are obliged to give them time off as an employer. Jury duty usually lasts up to 10 days, which the employee is not required to take out of their statutory holiday entitlement, but it can last for longer. Whether or not an employer continues to pay an employee during jury duty is entirely at their discretion, there is no legal obligation to pay them, although many employers do. If...

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Do I need CoSHH assessments for paints?

Do I need CoSHH assessments for paints?

Do I need CoSHH assessments for paints? A Control of Substances Harmful to Health (CoSHH) assessment identifies the risks posed by hazardous substances in the workplace and puts in place measures to mitigate them. For more in-depth coverage of CoSHH assessments, please read our blog titled ‘Is a CoSHH Risk Assessment Just For Nasty Chemicals?’. Although paints don’t immediately appear to be dangerous, some can give off vapours and fumes which can be damaging to your health...

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How do I know a self-employed tradesman is qualified to do what I want to hire them to do?

How do I know a self-employed tradesman is qualified to do what I want to hire them to do?

How do I know a self-employed tradesman is qualified to do what I want to hire them to do? When hiring self-employed tradesmen to complete certain stages of a construction project, it’s important to be confident they are the right individual for the job. The first question that should come to mind: are they qualified? Using an unqualified worker to complete vital stages of a construction project can result in an unsafe finished product, potentially at great cost to your business. To avoid...

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What is Bradford Scoring and How Can it Improve Attendance?

What is Bradford Scoring and How Can it Improve Attendance?

What is Bradford Scoring and How Can it Improve Attendance? Bradford Scoring is a system of measuring absenteeism based on the length of absences as well as the number of absences. It was developed as a result of research conducted at the University of Bradford, which found that a number of shorter periods of absence were more disruptive to businesses than long periods of absence. In order to take into account the number of periods of absence, researchers came up with the formula S x S x D = Bradford...

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I hire in large equipment - will these need a risk assessment and training?

I hire in large equipment - will these need a risk assessment and training?

I hire in large equipment - will these need a risk assessment and training? Many businesses hire in large equipment such as excavators to provide their services as it is more economical than buying the equipment outright. However, this creates something of a grey area, because the equipment belongs to a one company, but the staff of another company are operating it. Who is responsible for safety in this situation? Does training need to be provided? Who by? Firstly, risk assessments pertaining to...

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Do my staff need Manual Handling training?

Do my staff need Manual Handling training?

Do my staff need Manual Handling training? To know if your staff need Manual Handling training, you first need to perform a manual handling risk assessment. The outcome of this assessment will determine if your staff will need training or not. The risk posed to employees who carry out manual handling tasks depends on a number of factors: the weight of the object being moved, how frequently manual handling tasks are performed on a daily basis, whether or not the work requires twisting and bending...

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Do I Need to List Every Substance on the Premises?

Do I Need to List Every Substance on the Premises?

Do I Need to List Every Substance on the Premises? When performing risk assessments, you only need to consider substances or activities that pose a risk to employees or members of the public. This means that, if a substance does not pose a risk, it does not need to be considered when assessing risks. Some substances are inherently dangerous and therefore require risk assessments regardless of the context in which they are used, but in many cases, whether a substance poses a risk or not depends...

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Will installers need a CSCS card or site H&S training?

Will installers need a CSCS card or site H&S training?

Will installers need a CSCS card or site H&S training? Construction Skills Certification Scheme (CSCS) cards are issued to individual workers on construction sites as a way of proving that they have the necessary training and qualifications to carry out their role. In order to get one, workers must pass a Health, Safety and Environment test and provide evidence of their qualifications.   CSCS cards are not a legal requirement for workers to work on construction sites, but site owners...

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My employees will be working at height to install our product. Will they need training?

My employees will be working at height to install our product. Will they need training?

My employees will be working at height to install our product. Will they need training? Under HSE regulations, ‘working at height’ is any working environment where, if precautions aren’t taken, a person can fall a distance liable to cause personal injury. This can mean working just a few feet off the ground or even working at ground level near an opening which could be fallen into. In order not to be caught out, it’s important to check the regulations and have the necessary...

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Can I Just Dismiss an Employee Even If There Have Been No Previous Disciplinary Issues?

Can I Just Dismiss an Employee Even If There Have Been No Previous Disciplinary Issues?

Can I Just Dismiss an Employee Even If There Have Been No Previous Disciplinary Issues? At Quest Consulting Services, this question is one of our top 5 most frequently asked questions; we are always surprised at the amount of confusion surrounding this matter. Simply put, no, if you have a permanent employee with no disciplinary record, you cannot dismiss them unless their offence amounts to Gross Misconduct or Gross Negligence. To do so would constitute unfair dismissal, where the employee has...

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How Do I Know If A Substance Needs A Risk Assessment?

How Do I Know If A Substance Needs A Risk Assessment?

How Do I Know If A Substance Needs A Risk Assessment? Not every substance in a workplace needs a risk assessment, but which substances do require one can be highly dependant on the business, the materials they work with, and how these materials are processed. For example, wood doesn’t need a risk assessment on its own, but if it is processed in a way that produces sawdust, it becomes hazardous and therefore requires a risk assessment. A company that only sells on wood without producing any...

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Can I Just Give A Verbal Warning?

Can I Just Give A Verbal Warning?

Can I Just Give A Verbal Warning? We often talk to businesses who tell us they have issued a ‘verbal warning’ to employees but what they really mean is that they have given an informal verbal warning, which is very different in the eyes of employment law. At the outset, in the event that an employee’s performance or conduct is unsatisfactory, the disciplinary procedure generally begins with an informal discussion where the employee’s shortcomings are explained, and the employee...

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What Is The Disciplinary Process And When Should This Be Used?

What Is The Disciplinary Process And When Should This Be Used?

What Is the Disciplinary Process and When Should This Be Used? When an employer is having troubles with an employee, it can be hard to know what to do. It is vital to follow the correct course of action to resolve situations that could be damaging to a business. The best way to do this is to have a disciplinary process that can be followed in the event of an incident that requires corrective action. The disciplinary process is a procedure set by an employer which provides guidance throughout a...

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Do I Need To Provide PPE?

Do I Need To Provide PPE?

Do I Need to Provide PPE Like Safety Boots, Safety Glasses & Gloves Free of Charge, Even If I Think an Employee Won’t Stay? As an employer, you are obliged to take the health and safety of your employees into account as they carry out their duties. This means that, for employees working in hazardous areas, you must provide them with personal protective equipment (PPE), regardless of how long you think an employee may stay within your organisation. However, any equipment you supply to an...

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How Do I Know If I'm A Data Controller Or Processor?

How Do I Know If I'm A Data Controller Or Processor?

How Do I Know if I’m a Data Controller or Data Processor? The impending GDPR operates on a distinction between data controllers and data processors. However, in the real world where complex relationships exist between businesses, such a distinction can be difficult to draw, leading to organisations becoming confused as to what their responsibilities are when it comes to data protection. To understand the difference between controllers and processors, it is important to first understand what...

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How Often Do I Need To Check Machinery

How Often Do I Need To Check Machinery

How Often Do I Need to Check Machinery? In order to maintain the safety of machine operators, machinery must be checked regularly, but there can be some confusion as to how often. Our Health & Safety consultant Steve Matthewman fills in the blanks. First off, the term ‘machinery’ can refer to a great number of devices, from lathes to forklifts to cars to photocopiers, ranging widely in size, complexity and the danger they pose to users. The frequency of checks is dependant on the...

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I have CCTV in operation, does this affect data protection with the new changes?

I have CCTV in operation, does this affect data protection with the new changes?

I have CCTV in operation, does this affect data protection with the new changes? Because the images captured by CCTV cameras fall under the category of personal data, CCTV will be affected by the new data changes set out by the GDPR and images captured by surveillance camera systems will have to be treated in the same way as any other type of information governed by the GDPR. Companies are obliged to notify employees when their personal data is being collected, therefore, where employees are going...

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Quest's Newest Team Member

Quest's Newest Team Member

Quest's Newest Team Member Introducing our newest team member: Helen Lamb! Helen has recently joined the team as our new HR Consultant and will be working alongside Sarah to care for our clients with whatever they may need. Helen has previous experience as a HR Consultant and has specialist knowledge of warehousing and logistics. We are sure she will make an excellent addition to the team, and wish her every success during her time with us!

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How Often Do Electrical Checks Need To Be Carried Out?

How Often Do Electrical Checks Need To Be Carried Out?

How Often Do Electrical Checks Need To Be Carried Out? There are two main types of electrical checks for most businesses: an electrical wiring installation check and a Portable Appliance Test (PAT). An electrical wiring installation check is to be performed by a qualified electrician, who will issue a certificate after each test that states when the next inspection is due. For checks performed in offices, this is usually every 5 years, whereas for checks preformed in a manufacturing environment...

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Is A CoSHH Risk Assessment Just for Nasty Chemicals?

Is A CoSHH Risk Assessment Just for Nasty Chemicals?

Is A CoSHH Risk Assessment Just for Nasty Chemicals? A CoSHH (Control of Substances Hazardous to Health) risk assessment is carried out on any substance that can cause damage to the handler’s health or the health of those around. A common misconception is that such substances are exclusively corrosive or flammable chemicals, however, there are many more substances that fall into this category. Any substance that can cause any form of injury or harm falls under the CoSHH regulation, which...

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Why Would Having an Accreditation Help My Business?

Why Would Having an Accreditation Help My Business?

Why Would Having an Accreditation Help My Business? The benefits of having your trade accredited are numerous, but we are still often asked why people should bother getting an accreditation, so we have compiled our top 4 benefits of having an accredited business: An accreditation improves your professional image. Potential customers will know that you take safety seriously and therefore that you can be trusted to protect anyone on their property, as well as the property itself, giving them peace...

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Which Accreditation Is Best for My Trade?

Which Accreditation Is Best for My Trade?

There Are Different Accreditation Bodies. Which Accreditation Is Best for My Trade? Of the many different accreditation bodies, it can be difficult to decide on which one you want for your trade. Luckily, our Health & Safety consultant Steve Matthewman has a golden rule to help your choice: Go for whichever body you get asked for the most. Different bodies are more desirable to different sectors, so you may want to get a number of accreditations so that you have wider coverage, but, ultimately,...

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Will I Need Extra Training To Get An Accreditation?

Will I Need Extra Training To Get An Accreditation?

Will I Need Extra Training To Get An Accreditation? One of the questions we are asked most frequently at Quest is ‘Will I need extra training to get an accreditation?’. In short: it depends. It depends on your current level of competency in terms of training and qualifications; some areas could be lacking, and others could be missing entirely. It also depends on the category of accreditation you are applying for. Some categories may require your staff to be trained in such as asbestos...

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I Haven't Any Health & Safety Documents. What Do I Need to Get an Accreditation?

I Haven't Any Health & Safety Documents. What Do I Need to Get an Accreditation?

I Haven't Any Health & Safety Documents. What Do I Need to Get an Accreditation?   For many businesses, getting a recognised accreditation can mean opening the gateway to a much wider pool of potential customers. But, if you have no experience or documentation, how do you go about getting one? Our Health & Safety consultant Steve Matthewman clears up the confusion. First off, certain information about your business is required, as it determines what you will need in order to gain...

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Health & Safety Plans for 2018

Health & Safety Plans for 2018

Health & Safety Plans for 2018 The beginning of a new year offers businesses an excellent opportunity to review and update their processes and documentation. This applies especially to Health & Safety, where regulations can change. Begin your new year by reviewing your Health & Safety arrangements: What do you have in place? Does it cover everything you need? Often, a second opinion from an impartial 3rd party can help to shed light in these situations. No business is hazard-free,...

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HR Plans for 2018

HR Plans for 2018

HR Plans for 2018   As we start 2018 it’s often a time for big plans and some reflection and so why not take the time this January to review what matters for the biggest asset your company has – it’s staff. The new year is an excellent opportunity to review your contracts of employment; you would be amazed by the number of organisations whose contracts are downloaded from the internet for free, or recycled from a previous employer. Make sure your contracts are fully comprehensive,...

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Amy Completes Her Apprenticeship

Amy Completes Her Apprenticeship

Amy Completes Her Apprenticeship   At Quest, staff development is one of our most important values. Amy joined our team as an apprentice administrator in September of 2016. Having obtained an NCFE Level 2 Diploma in Business Administration, we are now proud to announce that she has finally completed her apprenticeship! Amy now acts as our fully-fledged principal Client Administrator, helping our clients with any queries or requests they may have, managing our HR software and issuing any documents...

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A Quest For Success

A Quest For Success

A Quest For Success The Morley Chamber Business Awards took place on Friday the 17th of November to celebrate the achievement and progress of local businesses across a number of different categories. The awards were presented by none other than Heart Radio's drive-time host Rich Williams, with around 170 guests representing 20+ local businesses attending to join in the celebrations. Of the seven categories available, Quest Consulting Services Ltd was nominated and attended as finalists in two:...

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The GDPR

The GDPR

The GDPR The GDPR, or General Data Protection Regulation, was first conceived in January of 2012 when the European Commission set out plans for a reform of data protection laws across the EU in order to prepare Europe ‘for the digital age’. Almost four years afterwards, the Commission reached an agreement on what the reform should include and how it will be enforced within the Union. The GDPR forms a key component of the reformation and applies to organisations in all EU member states,...

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BNI Promotion for Quest Director Sarah Birkenshaw

BNI Promotion for Quest Director Sarah Birkenshaw

Quest Consulting Director Sarah Birkenshaw has taken up the role of BNI Area Director for South Yorkshire and North Derbyshire with the aim of helping the region flourish and getting local businesses helping one another. For Sarah, BNI has been an integral part of the success of building a reputable HR and Safety Consultancy (Quest) and Sarah has been involved as a member for the last 7 years, after being invited by one of her closest friends to attend as a visitor. Based on the phenomenal support...

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The rise of the national minimum wage has been announced

The rise of the national minimum wage has been announced

  As a result of the Chancellor’s Spring Budget announcement made earlier this month, the National Minimum Wage (NMW) rates have increased. This means that from April 2017 the rates that employers are required to pay their workers will change. Here, we set out some of the key points for businesses to bear in mind regarding the NMW. Who is entitled to the NMW? According to the Government, you must be school leaving age to be entitled to the NMW. People aged 25 and over can get the National...

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Why you can't ignore the Workplace Pension

Why you can't ignore the Workplace Pension

Most people will have heard of the Workplace Pension by now. According to the Department for Work and Pensions, over 7 million have already been enrolled onto the scheme by their employers. If you employ staff, even just one or two, it is time to act to make sure eligible workers are enrolled. It is not just businesses that are affected. Anyone who employs someone to work for them for directly, such as a nanny or cleaner, is required to make sure applicable workers are enrolled by October this year. So...

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Managing Long Term Absence

Managing Long Term Absence

Many small business owners feel they have no options when employees are on long term sick This simply isn’t true but long term absence is certainly an area that business owners that we support feel nervous about tackling so here are our top tips Have a clear policy A comprehensive absence policy will set out the steps that the Company may take for a variety of absences including long term absence due to sickness. This will include provisions such as the trigger points where medical...

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Minimum Wage Court Battle

Minimum Wage Court Battle

Allegations for failure to pay National Minimum Wage Contractor, Sevacare, who provide care services and support to around 9,500 people per week through contacts with Local Authorities re subject to allegations by 17 care workers for failing to pay the NMW. It appears, through payslips, that some staff were paid rates as low as £3.27 per hour. Sevacare says it does pay NMW or above but workers argue that hours deemed as 'off duty' should be included. According to Unison, this...

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When to use Disciplinary Procedures

When to use Disciplinary Procedures

How and why to use disciplinary processes Many small businesses avoid the use of disciplinary procedures because they are put off by the formality of the process, however they experience frustrations when issues persist with employees that start to impact on their businesses. What is a disciplinary process? The first step for any business is to ensure you have a clear, documented disciplinary policy to follow. We help our clients by writing these and providing the guidance on how to apply the...

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Welcome our newest recruit

Welcome our newest recruit

Welcome....Amy Sharpe As our team increases to maintain the high level of service we provide all of our clients, we are delighted to welcome Amy to the team. Amy joins the team at Quest as an Apprentice Administrator to support our Consultants and clients effectively. Amy will also use her IT savvy to work on our website and social media programmes. 'After just a few days at Quest I feel like I have always been part of the team, I love it!' says Amy Director, Sarah Birkenshaw,...

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Testimonials

Northern Accountants

Sarah and the team at Quest have provided us HR support since January 2013.

Quest Consulting Services provided us with a comprehensive employment structure with contacts and a handbook and have been on hand to help me deal with the occasional issue I have faced with team members through their telephone support service.

As our personal Consultant, Sarah provides a quality, professional and complete service which is great value for money.

Northern Accountants

10 Associates

Why would anybody NOT have Sarah working 'alongside' their business?

I've known Sarah for many years and she's always been there for me and the business when her wealth of knowledge has been called upon.

We have used Sarah and her team to handle our contracts, handbook and Health & Safety and they are readily available on the telephone when needed or on site at our premises.

Highly recommended.

10 Associates

Fisher Financial Management Ltd

As a busy owner of an expanding Financial Services company, we recently took on our first employee and wanted to make sure everything was done properly and so we enlisted the expertise of Quest Consulting Services to help draw up the necessary contract of employment.

Sarah, our Consultant, made the whole process straight forward and the costs reasonable to ensure both the company and the employee were fully protected.

I would not hesitate to recommend Quest Consulting Services to any colleagues or business clients.

Fisher Financial Management Ltd

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How Much Should an Employee Be Able to Lift? Quite often, we come across disputes between employers and employees as to how heavy a load people...

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